![]() Besides the quarterly Q&A videoconferences with Jack Welch, video messages from him populate the school’s website and he’ll often respond to half a dozen messages on the bulletin boards two or three times each term. All told, the Executive MBA consists of a dozen required courses, each ten weeks in length, delivered online with “synchronous opportunities” (Translation: You can do the class in real-time if you’re able to). This is Welch’s online MBA program, and each quarter he shows up on webcam for little more than an hour to engage with the MBA students. Welcome to the Jack Welch Management Institute. Jack Welch handles each question with casual self-confidence and personal anecdotes, often drilling down with follow-up questions. “Can you discuss skills on listening to and accepting candid feedback?” “What does it really mean to provide exceptional customer service?” “What would be a winning strategy for helping to get the U.S. Sitting in front of a camera with an open blue shirt and a sports jacket, he’s fielding questions from his MBA students. But certainly live, unplugged and on a computer screen, with his trademark tell-it-like-it-is persona, a trace of the Salem, Mass., accent still in his scratchy voice at the age of 78. ![]() Jack Welch, the legendary chairman and CEO of General Electric Co.
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